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Frequently asked questions
- 01At Just Bee Helpin’, we don’t just complete tasks—we provide professional, detail-driven support that keeps life and business running smoothly. Our services are built around reliability, discretion, and proactive communication, so clients always feel confident and cared for.Unlike many errand or assistant services, we specialize in day-of execution and concierge-style support, stepping in to carry out your plans with precision—from vendor coordination and logistics to custom requests and oversight services. We focus on the details that often get overlooked, ensuring everything flows seamlessly.With a heart for service, a commitment to excellence, and a high-touch client experience, Just Bee Helpin’ is more than help—we’re your trusted support partner.
- 02We provide Errands & Essentials, Day-of Assistance, and Personal & Business Concierge services. We also offer Notary services in Mississippi.Errands & Essentials: Shopping, pickups, deliveries, returns, mailing, and other everyday personal or business tasks.Courier & Specialty Transport: Dedicated transportation of documents, packages, and approved items requiring time-sensitive (same-day) delivery or special handling.Personal & Business Concierge: Personalized assistance with appointments, vendor communication, administrative tasks, projects, and recurring responsibilities.Day-of Assistance: Hands-on support for events and personal or business projects, including setup, breakdown, guest assistance, hospitality, and logistics. We execute your established plans alongside your designated lead; we do not provide event planning or day-of coordination.Mobile Notary: Convenient on-site notarization services in Mississippi.Not sure which service fits? Complete our "Contact Us" form and tell us what you need handled. We’ll recommend the appropriate option.
- 03Just Bee Helpin’ is based in Southaven, Mississippi, and serves the Greater Memphis metropolitan area. Requests outside our primary service area are considered based on availability and travel requirements. Additional travel fees may apply.
- 041. Click the “Request Support” button.2. Complete the form with your service, date, time, location and needs.3. Submit your request.4. We will review your request and email you with availability, pricing, and booking and payment instructions.Please allow at least one hour for a response to same-day requests and at least 24 hours for all other requests. Requests received outside our normal business hours (Monday–Saturday, 8 a.m.–8 p.m.) or on holidays may take longer.Please be sure to check your Spam or Promotions folder if you don’t see our email. Minimum booking requirements vary by service and will be included in your quote. Submitting a request does not reserve your date. Your booking is secured once the required agreement is accepted, payment is received, and Just Bee Helpin’ confirms it in writing.
- 05Our service categories have starting prices listed on the Services page. Your quote is based on the responsibilities, staffing, reserved time, location, and schedule of your request. Packages and specialty services are quoted individually.Minimum time and staffing requirements vary by service. We confirm the applicable minimums and total price in your written quote before booking. We believe in delivering dependable service with care and excellence. That kind of commitment starts behind the scenes—with how we treat our team, how we protect our clients, and how we operate each day. Our team is paid fairly, we carry commercial insurance, and we take pride in showing up with professionalism every time. While there may be lower-cost options out there, our clients choose us because they value peace of mind, personal service, and consistent quality. If that sounds like what you're looking for, we'd love to BEE a Help to YOU!
- 06Once we have received and reviewed your request, an email will be sent with further booking and payment instructions. Unless an approved Payment Plan states otherwise, payment is due upon receipt to secure your booking. If we approve a Payment Plan, the required initial payment is due upon receipt, and the remaining balance is due on the dates stated in that plan.For Events and Projects, full invoice must be paid no later than 72 hours before the scheduled service.Short-notice bookings must meet the payment requirements stated in the written booking confirmation.If payment has not been received by the deadline, the booking is cancelled and the team will not be dispatched. We accept Visa, Mastercard, American Express and Discover.
- 07Errands and Courier services include 15 total round-trip miles. Personal and Business Concierge and Day-of Assistance include 30 total round-trip miles unless the package or proposal states otherwise. Mileage beyond the included allowance is charged at the current IRS standard rate. Travel time performed on your behalf counts as service time. Parking, tolls, extended travel, and approved travel expenses will be charged separately.
- 08Yes, depending on your request, additional fees may apply for rush service, premium scheduling, fully outdoor service, extended travel, parking, tolls, special handling, or approved purchases.Rush fees depend on the service and notice provided. Scheduling fees depend on the service, schedule, and staffing. All applicable fees are identified in your proposal or invoice. A rush fee does not guarantee availability or acceptance. Fully outdoor assignments carry an additional fee based on the service, reserved time, team size, and working conditions. Rest assured we’ll always let you know about any fees ahead of time—no surprises here, just helpin’ with honesty and transparency.
- 09Additional time and tasks require approval from Just Bee Helpin’ management and are subject to team availability. Approved time beyond your reserved period is charged at the additional-service rate stated in your proposal or invoice. Additional mileage and approved expenses are also billed when applicable. Overage invoices are due upon receipt.
- 10For Events and Projects, client cancellations more than 72 hours before service are subject to the nonrefundable retainer and any approved costs incurred, as stated in the agreement. Cancellations 72 hours or less before service are nonrefundable under the agreement.Date-change requests are subject to availability and may incur additional charges. Please contact us promptly if your plans change. The cancellation and rescheduling terms in your applicable service agreement govern your booking.
- 11Yes. Monthly Concierge Retainers are available for clients who need dependable, ongoing personal or business support. We also offer half-day and full-day concierge packages.Contact us to discuss your needs and the available options. Included hours, travel allowances, pricing, and renewal terms are provided in your proposal and applicable agreement. Unless that agreement states otherwise, unused monthly hours do not roll over and are nonrefundable.
- 12We provide hands-on day-of assistance and execution support alongside your planner, coordinator, venue manager, designated event lead, or host. We carry out approved responsibilities such as setup, preplanned décor placement, guest assistance, hospitality, logistics support, and breakdown.We do not provide event planning or replace your designated event coordinator. We also do not provide décor creation, floral design, cooking, housekeeping, household organizing, or personal care.
- 13If you would like a service that is not listed on the website, click "Contact Us" in the menu list and fill out the contact form or give us a call at (901) 610-1940 and we will be happy to discuss the specifics of your request and come up with something to help meet your needs.
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